Refund Policy

Our guarantee

A refund guarantee applies to plans ordered from us. The exact window is confirmed with you on WhatsApp before you pay.

Try before you buy

We offer a 24-hour trial precisely so that compatibility and picture quality can be checked on your own devices and network first. We would always encourage using it.

What is covered

A refund request is considered where the service cannot be made to work on a supported device after we have attempted to resolve it with you.

It does not cover a device that is outside the supported list, or a problem caused by a modified build of the application.

How to request a refund

Send your request in the same WhatsApp conversation you used to order, on +44 7882 500971. Include the plan you bought and a description of the problem.